Refund policy

Return and Refund Policy

Thank you for shopping at JMO Ventures! We are committed to ensuring your satisfaction with every purchase you make from us. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

1. Returns

We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or are not in their original condition may not be eligible for return.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

3. Exchanges

If you need to exchange an item for a different size or color, please contact us at [contact email/phone number] to initiate the exchange process. We will provide you with further instructions on how to proceed.

4. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Gift cards
• Downloadable software products
• Perishable goods
• Personalized items

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [contact email/phone number] to arrange for a replacement or refund.

7. Contact Us

If you have any questions about our return and refund policy, please contact us at jamieson@jmoventures.co.uk. Our customer service team will be happy to assist you.